Audio: Sound bars Bush 30w Soundbar
Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.
Bush Technical Support
- UK
- 0345 6040105
Opening hours
- Mon - Fri
- 08:00 to 19:00
- Sat
- 08:00 to 19:00
- Sun
- 10:00 to 16:00
You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.
If the unit has no power, try the following:
- Check that the unit is not in standby by giving the power button/on/off button a quick press.
- Try an alternative mains plug socket.
- Change the fuse in the plug.
If you are unable to resolve the issue, please contact the support team using the details on this page.
Note: This is only applicable to sound bars with Bluetooth.
If the unit will not pair with a Bluetooth device, try the following:
- Ensure you have selected Bluetooth mode on the soundbar.
- Try disconnecting and reconnecting via Bluetooth.
- Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again.
- Ensure the device you are trying to connect to can send sound. If you are trying to connect with another speaker this will not work as the soundbar can only receive the sound, and cannot send sound.
If you are unable to resolve the issue, please contact the support team using the details on this page.
If there is distorted sound, try the following:
- Adjust the volume to the preferred level.
- Increase the volume on the device connected to the soundbar.
- Ensure you have the correct mode selected. For example, Bluetooth.
- Ensure any cables are securely fitted.
- Ensure there are no audio devices nearby which may be disrupting the signal.
If you are unable to resolve the issue, please contact the support team using the details on this page.
If the remote does not work, try the following:
- Check that the unit is not in standby by giving the power button/on/off button a quick press.
- Change the batteries in the remote.
- Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again.
- Try a camera test on the remote to check for the infrared signal. Put your smartphone in selfie mode, point the remote at the camera, and press some buttons. If the remote is working you should see a flicker at the end of the remote. If there is no light, it would indicate the remote is not producing a signal.
If you are unable to resolve the issue, please contact the support team using the details on this page.
If there is no sound, try the following based upon the connection used. Please note, not all connections may be available on your model so check the user manual for the available connections.
THERE IS NO SOUND VIA AUX CONNECTION.
- Adjust the volume to the preferred level.
- Increase the volume on the device connected to the soundbar.
- Ensure you have selected AUX mode on the soundbar.
- Turn on headphone volume on the connected device. If a TV, this is usually found within the sound menu.
- Disconnect and reconnect the AUX cable.
- Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again.
THERE IS NO SOUND VIA BLUETOOTH.
- Adjust the volume to the preferred level.
- Increase the volume on the device connected to the soundbar.
- Ensure you have selected Bluetooth mode on the soundbar.
- Try disconnecting and reconnecting via Bluetooth.
- Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again.
THERE IS NO SOUND VIA OPTICAL.
- Adjust the volume to the preferred level.
- Increase the volume on the device connected to the soundbar.
- Ensure you have selected Optical mode on the soundbar.
- Disconnect and reconnect the Optical cable.
- Change the TV’s sound setting to match the external speaker connected. For example, you may have an option for PCM (pulse-code modulation) which you can set. This is necessary to ensure the audio format matches that of the sound bar you have connected.
If you are unable to resolve the issue, please contact the support team using the details on this page.
Resolving Bluetooth Issues With a Sound Bar
This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in the manual.
- It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
- Specifications are subject to change without notice.
- Bush disclaim any liability for loss or damage arising from the breakdown of the product.
- This guarantee is in addition to and does not diminish your statutory or legal rights.
