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Bush Corded Stick Vacuum Cleaner 2 In 1

Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.

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Bush Technical Support

UK
Opening hours
Mon - Fri
08:00 to 19:00
Sat
08:00 to 19:00
Sun
10:00 to 16:00

Bush Troubleshooting Tool

Resolve problems quickly with this easy-to-use tool.

Click to start the troubleshooter.

Frequently asked questions
  1. Fit the crevice nozzle into the nozzle holder and slide the holder onto the handle tube. 
  2. Insert the tube on the handle into the hole on the top of the vacuum and push down until it clicks into place.
  3. Insert the floor head into the vacuum cleaner nozzle.
  4. Wind the cable into the holder on the back of the vacuum and the stick.

Note: The filter cartridge should be cleaned each time dust container is emptied.

Note: The air inlet filter should be cleaned every 3 months.

1. Switch off the vacuum and disconnect it from the mains.

2. Press the dust container Release button and separate the dust container and remove the filter cartridge.

3. Tap the filter cartridge against the bin to remove the dust.

4. Slide the air inlet filter out from the holder.

5. Wash the inlet filter sand the filter cartridge in cool soapy water and rise under running water until the water runs clear.

Note: Never wash the filters in a washing machine.

6. Allow the filters to air dry fully.

Note: Using a damp or wet filter will reduce the suction and damage the motor.

7. Slide the air inlet filter back into the holder and refit the cartridge back into the dust container.

1. Switch off the vacuum using the ON/OFF button and disconnect the mains supply.

2. Remove any of the Nozzles.

3. Press the dust container Release button and separate the dust container.

1. Switch off the vacuum.

2. Unwind the power cable.

3. Press the handle release button and pull upwards.

Note: The floor head and crevice nozzle can just be pulled off.

1. Unwind the cable from the holder and press the release handle button.

2. Pull the handle out of the vacuum. 

3. Remove the floor head.

4. Insert the crevice nozzle directly into the dust container nozzle.

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.


If your vacuum is experiencing a loss of suction, please try the following:

  • Check for any debris or blockages in the tubing and main body.
  • Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
  • Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is not turning on, please try the following:

  • Try an alternative plug socket.
  • Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is hard to push, please check try the following:

  • Check for any blockages or debris in the floorhead.
  • Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
  • Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

Some common questions about this product
Manuals and documentation
Your video guides

How to change your plugs fuse

How to setup

How to clean the filters

Need to return your product?

This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.

The guarantee is subject to the following provisions:

  • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
  • The product must be correctly installed and operated in accordance with the instructions contained in the manual.
  • It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
  • Specifications are subject to change without notice.
  • Bush disclaim any liability for loss or damage arising from the breakdown of the product.
  • This guarantee is in addition to and does not diminish your statutory or legal rights.