Floorcare: Floor Care Products Bush Upright Steam Mop
Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.
Bush Technical Support
- UK
- 0345 6040105
Opening hours
- Mon - Fri
- 08:00 to 19:00
- Sat
- 08:00 to 19:00
- Sun
- 10:00 to 16:00
You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.
The clicking sound is normal as this indicates the unit is heating up to produce steam. If the clicking remains after a few minutes and no steam is produced, disconnect from power, allow to cool, and gently shake the appliance. Then, switch back on and try again.
If the water isn't heating up, please try the following:
- Try an alternative mains plug socket.
- Empty and refill the tank.
- Ensure all parts securely fitted.
- Check the tank, head, and accessories for any blockages.
- Descale the water tank.
If the issue remains, please contact the support team using the details on this page.
If the unit is leaking, please try the following:
- Ensure all parts securely fitted.
- Check the tank, head, and accessories for any blockages.
If the issue remains, please contact the relevant support team using the details on this page.
If the appliance has no power, please try the following:
- Try an alternative mains plug socket.
- Change fuse in plug.
If the issue remains, please contact the support team using the details on this page.
If the appliance is not producing steam, please try the following:
- Try an alternative mains plug socket.
- Empty and refill the tank.
- Ensure all parts securely fitted.
- Check the tank, head, and accessories for any blockages.
- Descale the water tank.
If the issue remains, please contact the support team using the details on this page.
How to change your plugs fuse
This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in the manual.
- It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
- Specifications are subject to change without notice.
- Bush disclaim any liability for loss or damage arising from the breakdown of the product.
- This guarantee is in addition to and does not diminish your statutory or legal rights.
