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Bush Hd Set Top Box

Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.

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Frequently asked questions

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.

Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!

Please click here to see the most up to date list of channels available in your area.

Please click here and enter your postcode for the most up to date coverage.

Ideally the set top box needs to connect to an external household aerial. If this is unavailable an indoor aerial can be used, but the channels received will be dependent on the quality and power of the signal in your area.

If you have previously had good coverage, and you have now lost some of your channels, try retuning your set top box to reload channels. If channels are still missing you may need to clear the memory of your box before retuning. Make sure it is turned off and unplug the aerial. Turn on the equipment again and retune without the aerial; your box won't find any channels. Turn off the equipment again and plug the aerial back in. After restoring the power, do a full retune using the first time installation’ option (sometimes called ‘default or factory settings). You should find your channels return. If you are not certain about how to do a full retune of your equipment, check your manual for instructions. There are also local factors to consider if you have lost a block of channels only, for example a portion of the local signal may have been reduced in power or work could be being carried out.

Manuals and documentation
Your video guides

How to change your plugs fuse

How to test your remote control

Bush Technical Support

Opening hours
Mon - Fri
08:00 to 19:00
08:00 to 19:00
10:00 to 16:00

Need to return your product?

This product is guaranteed for twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.

The guarantee is subject to the following provisions:

  • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
  • The product must be correctly installed and operated in accordance with the instructions contained in the manual.
  • It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
  • Specifications are subject to change without notice.
  • Bush disclaim any liability for loss or damage arising from the breakdown of the product.
  • This guarantee is in addition to and does not diminish your statutory or legal rights.