Floorcare: Floor Care Products Bush 9.6v Handheld
Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.
Bush Technical Support
- UK
- 0345 6040105
Opening hours
- Mon - Fri
- 08:00 to 19:00
- Sat
- 08:00 to 19:00
- Sun
- 10:00 to 16:00
Resolve problems quickly with this easy-to-use tool.
You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.
If your vacuum is experiencing a loss of suction, please try the following:
- Check for any debris or blockages in the tubing and main body.
- Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
- Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.
If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.
If the vacuum isn’t charging, please try the following:
- Try an alternative plug socket.
- Ensure there is no debris stuck in the charging port or at the end of the charging cable.
- Gently wipe the end of the charging cable with a clean, dry cloth.
If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.
Check that the dust container is fully clipped into place. Follow any symbols on the dust container and twist/clip on securely.
Note: The filter cartridge should be cleaned each time dust container is emptied.
Note: The air inlet filter should be cleaned every 3 months.
1. Switch off the vacuum.
2. Press the dust container Release button and separate the dust container and remove the filter cartridge.
3. Tap the filter cartridge against the bin to remove the dust.
4. Slide the air inlet filter out from the holder.
5. Wash the inlet filter sand the filter cartridge in cool soapy water and rise under running water until the water runs clear.
Note: Never wash the filters in a washing machine.
6. Allow the filters to air dry fully.
Note: Using a damp or wet filter will reduce the suction and damage the motor.
7. Slide the air inlet filter back into the holder and refit the cartridge back into the dust container.
1. Switch off the vacuum using the ON/OFF button.
2. Remove any of the Nozzles.
3. Press the dust container Release button and separate the dust container.
- Check if the battery power is low.
- Check the dust container is not full.
- Check the filter is clean.
It is normal for the vacuum to make noise during operation. If the vacuum is making unusual or excessive noises, check the following:
- Check the filter is secure in the dust container as it may be rattling.
- Clean the filter thoroughly to remove any dirt and debris.
- Securely fasten the dust container to prevent parts from moving.
Check the filter is not blocked. Clean the filter, allow to dry fully and monitor.
How to change your plugs fuse
This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in the manual.
- It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
- Specifications are subject to change without notice.
- Bush disclaim any liability for loss or damage arising from the breakdown of the product.
- This guarantee is in addition to and does not diminish your statutory or legal rights.
