Portable DVD Players: Blu Ray/DVDs Bush Scart Dvd Player
Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.
Bush Technical Support
- UK
- 0345 6040105
Opening hours
- Mon - Fri
- 08:00 to 19:00
- Sat
- 08:00 to 19:00
- Sun
- 10:00 to 16:00
You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.
If your DVD player has no power, try the following:
- Try an alternative mains plug socket.
- Change the fuse in the plug.
If the DVD player has a light on the front, or anything on the display, then the DVD player may be turned on but not connected with the TV properly. To resolve this, ensure the TV is set to the correct input source (HDMI1/HDMI2/HDMI3).
If the problem persists, please get in touch with the support team using the contact details on this page.
If the TV is showing ‘no signal’ when connected to the DVD player, it may not be recognising the DVD player is connected. To resolve this, try the following:
- Check the DVD player is turned on.
- Ensure the TV is set to the correct input source (HDMI1/HDMI2/HDMI3).
- Check that a disc has been inserted and is playing.
If the problem persists, please get in touch with the support team using the contact details on this page.
If the disc isn’t playing, try the following:
- Check the DVD player is turned on.
- Ensure the TV is set to the correct input source (HDMI1/HDMI2/HDMI3). This is because a disc may be playing but the TV may not be displaying it.
- Try an alternative disc.
- Ensure the disc is the correct region as most DVD players are region locked.
- Remove any packaging that may be in the disc tray or covering the sensor.
If the problem persists, please get in touch with the support team using the contact details on this page.
If a disc is skipping, check the following:
- Ensure the disc does not have any scratches or marks.
- Check the DVD player is seated on a flat, level surface and is not raised at an angle.
- Try another disc. If another disc works fine, it is likely an issue with the disc that is skipping.
- Try a power reset. This is done by unplugging the DVD player from the wall, holding down the manual button for 30 seconds, and then plugging back in.
If the problem persists, please get in touch with the support team using the contact details on this page.
Ensure the DVD player is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the DVD player with sufficient power, so the DVD player may not be able to turn on fully if connected this way.
We would recommend trying the below steps:
- Unplug the DVD player from the wall and disconnect any external devices.
- Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
- Plug the DVD player back into a mains socket.
If the problem persists please get in touch with the support team using the contact details on this page.
If the DVD player isn’t eject the disc, try the following:
- Press the eject button on the remote.
- Press the eject button on the DVD player.
- Try a power reset. This is done by unplugging the DVD player from the wall, holding down the manual button for 30 seconds, and then plugging back in.
If the problem persists, please get in touch with the support team using the contact details on this page.
How to change your plugs fuse
This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in the manual.
- It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
- Specifications are subject to change without notice.
- Bush disclaim any liability for loss or damage arising from the breakdown of the product.
- This guarantee is in addition to and does not diminish your statutory or legal rights.
