Kitchen Appliances: Laundry Appliances Bush 7kg Condenser Tumble Dryer - White
Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.
Bush Service Line
- UK
- 0345 257 7271
Opening hours
- Mon - Fri
- 09:00 to 18:00
- Sat
- 09:00 to 18:00
- Sun
- 10:00 to 16:00
Resolve problems quickly with this easy-to-use tool.
You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.
Please ensure that you refer to your instruction manual on the routines for cleaning & maintaining your machine. These routines are usually carried out after every cycle, in particular the cleaning of the filter & hose (if your machine is vented).
If the clothes aren’t drying, check the following:
- Clean the lint filter by removing it and removing any dust and debris.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Check that the appliance has not been overloaded. If the load is too big, then the clothes won't move freely to dry.
- If clothes are soaking wet, try wringing water out to remove excess moisture before putting in the appliance.
If the issue is still not resolved, please get in touch with the support team using the contact details on this page.
If the drum isn’t moving, try the following:
- Check that the appliance is plugged in and switched on. If necessary, try an alternative mains plug socket.
- Clean the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Check that a time delay has not been set on the appliance. Remove the time delay and try again.
- Check the load is the correct size. If the load is too big then the drum may not spin.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If clothes are coming out damaged, check the following:
- Ensure the drum is not being overloaded.
- Ensure the appliance is on the correct programme.
If the issue is still not resolved, please get in touch with the support team using the contact details on this page.
If the appliance is tripping the electrics, check the following:
- Check the plug is inserted fully.
- Check and/or change the fuse.
- Check the lint filter by removing it and removing any dust and debris.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If the cycle won’t start, try the following:
- Check that the appliance is plugged in and switched on. If necessary, try an alternative mains plug socket.
- Clean the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Check that a time delay has not been set on the appliance. Remove the time delay and try again.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If the programme is stopping after a few minutes, check the following:
- Check the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Check that the appliance has not been overloaded. If the load size is too big, then the clothes won't move freely and the cycle may stop.
- Ensure the unit is plugged in correctly.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If the appliance is going over set times on drying clothes, check the following:
- Check the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Check that the correct load size has been used for the programme selected. If overloaded, it may take longer to dry completely.
- Try not to put the clothes in overly wet as they will take longer to dry.
If the issue is still not resolved, please get in touch with the support team using the contact details on this page.
This is to stop the clothes from creasing. The drum will occasionally turn until the appliance has been either switched off or the door has been opened.
If your appliance has an E03 error code, this would indicate the water tank is full. Please try the following:
- Check the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance
- Wipe the humidity sensors on the inside of the drum.
- Try a power reset by unplugging the appliance, holding down the Start/Pause button for 10 seconds, leaving for 30 seconds, and then plugging back in.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If your appliance has an E04 error code, this can indicate an issue with the loading. Please try the following:
- Ensure the drum has not been overloaded, and try removing some items from the load.
- Check the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Wipe the humidity sensors on the inside of the drum.
- Try a power reset by unplugging the appliance, holding down the Start/Pause button for 10 seconds, leaving for 30 seconds, and then plugging back in.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If your appliance has an E05 error code, this would suggest a possible issue with the sensor. Please try the following:
- Check the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Wipe the humidity sensors on the inside of the drum.
- Try a power reset by unplugging the appliance, holding down the Start/Pause button for 10 seconds, leaving for 30 seconds, and then plugging back in.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
If your appliance has an E06 error code, this could indicate a possible blockage in the filter. Please try the following:
- Check the lint filter by removing it and removing any dust and debris.
- Empty the water tank and clean it thoroughly.
- Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
- Wipe the humidity sensors on the inside of the drum.
- Try a power reset by unplugging the appliance, holding down the Start/Pause button for 10 seconds, leaving for 30 seconds, and then plugging back in.
If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.
How to change your plugs fuse
How to use your tumble dryer
How to clean the Lint FIlter
Troubleshooting Tips for Condenser Tumble Dryers
This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in the manual.
- It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
- Specifications are subject to change without notice.
- Bush disclaim any liability for loss or damage arising from the breakdown of the product.
- This guarantee is in addition to and does not diminish your statutory or legal rights.
