Kitchen Appliances: Purchased In Store Bush M5085ucfr Under Counter Freezer - White

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.

Please ensure you regulalry clean and defrost your freezer, this in most cases will prevent the build up of ice. Should you have left the door open for a prolonged amount of time, this will also cause a build up of ice. In this case, please follow the defrosting instructions from withion your instruction manual.

If the appliance isn't cooling of freezing, try the following:

• Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
• Ensure it is located in an area of a similar temperature between 10-32 degrees.
• Check that the door is closing properly and there is no debris in the seals.
• Avoid over-filling the appliance and ensure nothing is touching the back.
• Keep the appliance away from any heat sources.
• Check the power is coming on correctly and, if necessary, try an alternative mains socket and fuse.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker            

If the appliance isn’t level, try the following:

• Ensure the adjustable feet are set and tight. They can be screwed and unscrewed. You can find more instructions on this in the user manual.
• Ensure the flooring is level.
• The front of the appliance will be elevated slightly more than the back.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker

If your appliance has a light and the light is not working, please refer to your user manual for instructions on changing the bulb. If the issue is still not resolved or your manual does not state the bulb can be removed, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker
• The light not working

 If there is a smell coming from the appliance, try the following:

• Check the door seals and ensure they are clean.
• Turn the appliance off, clean the inside with warm water and white vinegar. If necessary, leave a lemon inside the appliance for a few hours to help remove any smells.
• Check food has not leaked anywhere and keep on top of food maintenance.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker

Ice build-up can be normal in your appliance and is a sign that your appliance needs defrosting. If it has been defrosted but there is still an excessive ice build-up, try the following:

• Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
• Ensure it is located in an area of a similar temperature between 10-32 degrees.
• Check that the door is closing properly and there is no debris in the seals.
• Avoid over-filling the appliance and ensure nothing is touching the back.
• Keep the appliance away from any heat sources.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker
• Ice build-up         

The compressor sound should be a humming noise from the compressor every now and then. This is when the appliance needs to get to the correct temperature and is expected. If you still believe it is too loud, check the following:

• Ensure there is clearance around the appliance.
• Check both sections are cooling correctly.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs and videos of the following:

• Front of the appliance
• Serial number sticker
• Video of the sound coming from the compressor