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Bush Bluetooth Dab Radio Grey

Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.

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Bush Technical Support

UK
Opening hours
Mon - Fri
08:00 to 19:00
Sat
08:00 to 19:00
Sun
10:00 to 16:00

Frequently asked questions

If the radio will not pair with a Bluetooth device, check the following: 

  • Check that you are in Bluetooth mode. 
  • Ensure that you are within range of the radio for Bluetooth functionality, 10 metres or less (33 feet or less). 
  • Move the radio and Bluetooth device away from other Bluetooth devices/electrical equipment. 
  • If possible, turn off other nearby Bluetooth devices or disable their Bluetooth functionality.

Note: The radio will not pair with headphones via Bluetooth as the radio will only receive a Bluetooth signal so it can be used as a speaker. 

If the issue remains, please contact the support team by using the contact details on this page. 

If the function buttons do not respond, check the following: 

  • Check that you are not in Standby mode. Short press the Power button. 
  • If you are using batteries, they may be exhausted and need to be replaced. 
  • Try a Factory Reset.

If the issue remains, please contact the support team by using the contact details on this page. 

You can reset your radio and restore all of the original factory settings. 

Note: If you reset your radio all of your stored station presets will be deleted and any connected Bluetooth device will be unpaired. 

With your radio switched on (not in Standby mode): 

  1. Long press the Menu button to enter the menu options 
  2. Use the Tune/Select control to scroll to <System>. Press to Select. 
  3. Use the Tune/Select control to scroll to <Factory reset>. Press to Select. Factory Reset? Yes <No> will be displayed. 
  4. Use the Tune/Select control to scroll to <Yes>. Press to Select. 
  5. Restarting... will be displayed. After a few seconds the display will change to Welcome to Digital Radio and will then go to Standby mode. When you next power on your radio from Standby mode, it will begin an automatic scan for DAB stations. A progress bar will show the progress of the scan and the number of stations found during the scan will also be displayed. When the scan is complete your radio will select the first available station and begin to play. Stations are listed in numerical and then alphabetical order by default. 

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.


  1. Check that you are in Bluetooth mode. 
  2. Ensure that you are within range of the radio for Bluetooth functionality, 10 metres or less (33 feet or less). 
  3. Move the radio and Bluetooth device away from other Bluetooth devices/electrical equipment. 
  4. If possible, turn off other nearby Bluetooth devices or disable their Bluetooth functionality.
  1. If you are missing radio stations, we would recommend performing an automatic channel scan on your radio and trying the following:
    • Move the radio to an open location, close to a window if possible.
    • Locate it further away from other devices to avoid any interference.
    • Extend the antenna fully and, if necessary, adjust to receive the strongest signal.
  2. If you are still missing stations, it may be down to your signal coverage. You can check the digital signal coverage in your area using this website here.

You can check the software version of your radio. In DAB or FM mode: 

  1. Press and hold the Menu/Info button to enter the menu options 
  2. Use the Tune/Select rotary control to scroll to ‘’. Press the Tune/Select rotary control to select. 
  3. Use the Tune/Select rotary control to scroll to ‘’. Press the rotary control to select. 
  4. Press and release the Menu/Info button to return to the station display.

We would recommend checking the following if your radio has no sound:

  • Ensure the volume is turned up fully.
  • Check if this is occurring on all stations, as it may be down to poor signal from a particular station.

If the issue is still occurring, try a power reset:

  1. Disconnect the radio from mains/battery power.
  2. Holding down Power/Standby button for 30 seconds.
  3. Reconnecting the radio up and trying again.

If this has not resolved the issue, please use the contact details on this page.

To make the most out of your radio and get better signal we recommend the following:

  • Move the radio to an open location, close to a window if possible.
  • Locate it a bit further away from other devices to avoid any interference.
  • Extend the antenna fully and, if necessary, adjust to receive the strongest signal.

For more information about the digital radio signal in your area, we would advise checking using this website here.

Some common questions about this product
Your video guides

What to do if Your Radio Has Poor Signal

Need to return your product?

This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.

The guarantee is subject to the following provisions:

  • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
  • The product must be correctly installed and operated in accordance with the instructions contained in the manual.
  • It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
  • Specifications are subject to change without notice.
  • Bush disclaim any liability for loss or damage arising from the breakdown of the product.
  • This guarantee is in addition to and does not diminish your statutory or legal rights.