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Bush 50 Uhd Hdr Smart Tv

Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.

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Installation


Bush Technical Support

UK
Opening hours
Mon - Fri
08:00 to 19:00
Sat
08:00 to 19:00
Sun
10:00 to 16:00

Bush Troubleshooting Tool

Resolve problems quickly with this easy-to-use tool.

Click to start the troubleshooter.

Frequently asked questions

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.


Please click here to obtain your unique code for your TV and follow the instructions within this video.

 

Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!


We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring.  We also offer aerial & freesat installations.  Please click here for further details.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

  1. Unplug the TV from the wall and disconnect any external devices.
  2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
  3. Plug the TV back into a mains socket.

Please see how to perform a power reset here.


The Network menu is not available when viewing a HDMI source. Change the source using the Source Button on the TV remote to Digital/Side AV/Back AV and open the menu to provide full access to the network settings.

To access Freeview channels, the TV will need to be tuned into a digital aerial. Connecting the TV to the internet will allow you to access the SMART features and applications on the TV, but not the full channel list.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

If the TV is disconnecting from the internet, we would recommend trying the following:

  • If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
  • Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
  • Reset the WiFi router.
  • Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your areal using the Freeview website here.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

To remove the battery cover you will need a paperclip or something similar. 

Firmly push the paperclip into the small hole on the battery cover whilst pulling the cover away from the remote.

You can view our video on how to do this below.


No, the update is optional so if you would prefer to keep your TV with its existing features and functions you can. However, the new update is intended to upgrade your TV, adding new and better functionality.

To access all apps including Disney plus, press the home button on the remote, scroll to the apps section and press ok to open the desired app.

To access the EPG or electronic program guide for live TV, scroll to Freeview Guide on the home screen and press OK on the remote.

To view programmes on live TV now, scroll to the Freeview On Now section on the home screen and press OK to view the programme.

To add an item to your watchlist press the Home button on the remote. Navigate the show item you wish to add (e.g. scroll Left, then Free, select a film) and select “+Watchlist”.  

To access your watchlist from the home screen scroll left to the main menu, then down to Watchlist, select the item you wish to watch and press ok. Choose the desired platform to watch it on e.g. prime video and press ok or to remove it from your Watchlist, scroll to “Watchlist” and press OK. 

The new update will give you a new home screen, the TiVo OS home screen pulls together all of your streaming platforms into one place. The new update will give you access to the Disney+ app direct from the TV. It will also include the new Watchlist feature that will allow you to create a personalised watch list of programmes and films, both free and paid. Meaning your favourite films and programmes can be found together in one space.  

Yes! The TiVo update will give you access to Disney+ direct on your TV.  

All network settings and log in details for apps you already use should be retained during this update. However, if you would like to change anything, the settings menu can be found by pressing the Home button on the remote, scrolling left and then down to the bottom of the screen to the settings menu.

Some common questions about this product
Manuals and documentation
Interactive guides
Your video guides

How to change your plugs fuse

Programme Your Sky Remote For Your TV

How to 'Power Reset' (Troubleshoot Tip!)

How to test your remote control

Connect a soundbar Using HDMI

Locating the source button

Loss of sound with Sky Box

Resolve audio delay on Fire TV Stick with Bush TV

Installing the Stand

Understanding TV Wall Mounts

Solving Wi-Fi Connectivity Issues

How to solve Signal issues

How to solve HDMI Issues

What to do if Your TV Loses Signal

New features on your TiVo TV

Need to return your product?

This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.

The guarantee is subject to the following provisions:

  • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
  • The product must be correctly installed and operated in accordance with the instructions contained in the manual.
  • It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
  • Specifications are subject to change without notice.
  • Bush disclaim any liability for loss or damage arising from the breakdown of the product.
  • This guarantee is in addition to and does not diminish your statutory or legal rights.