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Bush 50inch Fire Smart 4k Uhd Hdr Led Freeview Tv

Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.

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Installation


Bush Technical Support

UK
Opening hours
Mon - Fri
08:00 to 19:00
Sat
08:00 to 19:00
Sun
10:00 to 16:00

Bush Troubleshooting Tool

Resolve problems quickly with this easy-to-use tool.

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Frequently asked questions

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.


Please click here to obtain your unique code for your TV and follow the instructions within this video.

 

Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!


We have a wide range of installation services, from basic TV set up through to wall mount with embedded wiring.  We also offer aerial & freesat installations.  Please click here for further details.

Please click here to see the most up to date list of channels available in your area.

Please click here and enter your postcode for the most up to date coverage.

If you have previously had good coverage, and you have now lost some of your channels, try retuning your set top box to reload channels. If channels are still missing you may need to clear the memory of your box before retuning. Make sure it is turned off and unplug the aerial. Turn on the equipment again and retune without the aerial; your box won't find any channels. Turn off the equipment again and plug the aerial back in. After restoring the power, do a full retune using the first time installation’ option (sometimes called ‘default or factory settings). You should find your channels return. If you are not certain about how to do a full retune of your equipment, check your manual for instructions. There are also local factors to consider if you have lost a block of channels only, for example a portion of the local signal may have been reduced in power or work could be being carried out.

If the TV is disconnecting from the internet, we would recommend trying the following:

  • If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
  • Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
  • Reset the WiFi router.
  • Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

This message will show when the TV is not receiving a signal, either through the aerial or an external device connected.

Ensure you have selected the correct input source for viewing (for example, HDMI if you have an external device connected to the TV via HDMI). If you are using an aerial to watch the inbuilt Freeview channels, change the input source to Digital or DTV to view these channels.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

  1. Unplug the TV from the wall and disconnect any external devices.
  2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
  3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 


If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

  1. Unplug the TV from the wall and disconnect any external devices.
  2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
  3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 


 

 

Some common questions about this product
Manuals and documentation
Interactive guides
Your video guides

How to change your plugs fuse

Programme Your Sky Remote For Your TV

How to 'Power Reset' (Troubleshoot Tip!)

How to test your remote control

Connect a soundbar Using HDMI

Locating the source button

Loss of sound with Sky Box

Resolve audio delay on Fire TV Stick with Bush TV

Installing the Stand

Using with Ring Doorbell

Understanding TV Wall Mounts

How to solve Signal issues

How to solve HDMI Issues

What to do if Your TV Loses Signal

Need to return your product?

This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.

The guarantee is subject to the following provisions:

  • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
  • The product must be correctly installed and operated in accordance with the instructions contained in the manual.
  • It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
  • Specifications are subject to change without notice.
  • Bush disclaim any liability for loss or damage arising from the breakdown of the product.
  • This guarantee is in addition to and does not diminish your statutory or legal rights.