Audio: Audio equipment Bush Carnaby Dab N Cd Boombox Black
Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using one of the options within this page. Please also scroll down this page to see further support information.
Bush Technical Support
- UK
- 0345 6040105
Opening hours
- Mon - Fri
- 08:00 to 19:00
- Sat
- 08:00 to 19:00
- Sun
- 10:00 to 16:00
You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.
- If you are missing radio stations, we would recommend performing an automatic channel scan on your radio and trying the following:
- Move the radio to an open location, close to a window if possible.
- Locate it further away from other devices to avoid any interference.
- Extend the antenna fully and, if necessary, adjust to receive the strongest signal.
If you are still missing stations, it may be down to your signal coverage. You can check the digital signal coverage in your area using this website here.
You can check the software version of your radio. In DAB or FM mode:
- Press and hold the Menu/Info button to enter the menu options
- Use the Tune/Select rotary control to scroll to . Press the Tune/Select rotary control to select.
- Use the Tune/Select rotary control to scroll to . Press the rotary control to select.
- Press and release the Menu/Info button to return to the station display.
We would recommend checking the following if your radio has no sound:
- Ensure the volume is turned up fully.
- Check if this is occurring on all stations, as it may be down to poor signal from a particular station.
If the issue is still occurring, try a power reset:
- Disconnect the radio from mains/battery power.
- Holding down Power/Standby button for 30 seconds.
- Reconnecting the radio up and trying again.
If this has not resolved the issue, please use the contact details on this page.
To make the most out of your radio and get better signal we recommend the following:
- Move the radio to an open location, close to a window if possible.
- Locate it a bit further away from other devices to avoid any interference.
- Extend the antenna fully and, if necessary, adjust to receive the strongest signal.
For more information about the digital radio signal in your area, we would advise checking using this website here.
If CD discs are not playing, try the following:
- Check that the Boombox in in CD mode.
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Check the disc tray for any packaging or debris that may be covering the disc sensor.
- Try different CDs to check it is not an issue with a specific disc.
- Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.
If the issue remains, please get in touch with the support team using the details on this page.
If discs are skipping, try the following:
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Check the disc tray for any packaging or debris that may be covering the disc sensor.
- Try different CDs to check it is not an issue with a specific disc.
- Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.
- Check any discs for marks/scratches that could be causing it to skip.
If the issue remains, please get in touch with the support team using the details on this page.
If the radio reception is poor, try the following:
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Extend the aerial/antenna if your unit has one.
- Adjust the tuning wheel/dial slowly to navigate through the stations to find the best signal.
- Move away from other electrical appliances that could disturb the signal.
- Move the Boombox to another location, preferably an open location need windows/doors.
If the issue remains, please get in touch with the support team using the details on this page.
If the Boombox isn’t turning on, check the following:
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Try an alternative mains plug socket.
- Change the fuse in the plug.
- Quick press the On/Off or Standby button to ensure the unit is not in Standby.
If the issue remains, please get in touch with the support team using the details on this page.
If the sound quality is distorted, check the following:
- If you are listening to radio through the Boombox, it could be signal related so try retuning and try another station.
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Try an alternative disc to ensure it is not an issue with the disc.
- Move away from other electrical appliances that could disturb the signal.
If the issue remains, please get in touch with the support team using the details on this page.
This product is guaranteed for at least twelve months from the date of original purchase. Any defect that arises due to faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the purchase price refunded) where possible during this period by the dealer from who you purchased the unit.
The guarantee is subject to the following provisions:
- The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items.
- The product must be correctly installed and operated in accordance with the instructions contained in the manual.
- It must be used solely for domestic purposes. The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.
- Specifications are subject to change without notice.
- Bush disclaim any liability for loss or damage arising from the breakdown of the product.
- This guarantee is in addition to and does not diminish your statutory or legal rights.